During this online course you will:
- Understand the factors that give rise to disputes.
- Understand how to recognise and manage different personality traits and behavioural characteristics in your employees and business associates
- Refine your business management systems to ensure you are prepared for possible disputes that may arise in the future.
- Understand how to structure negotiations.
- Develop confidence in dispute resolution and negotiation by having clarity of purpose and clear goals
Below you will see the course content. When you are ready, begin the course with the introduction. Once you have read through this click on ‘Next’ to move to the next lesson.